Terms & Conditions

Doctors Choice – Medical Equipment & Healthcare Services

Welcome to Doctors Choice – Largest Medical Equipment Supplier in Bangladesh. These Terms & Conditions govern your access to and use of our website, online services, products, medical equipment, healthcare products, home healthcare services, and related customer support.

By visiting our website, browsing our products, requesting information, placing an order, or using any service provided by Doctors Choice, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Please read these terms carefully before using our website or purchasing any product or service.

1. About Doctors Choice

Doctors Choice is a medical equipment supplier and healthcare solutions provider in Bangladesh. We provide a wide range of products and services, including:

• Medical Equipment
• Hospital Equipment
• Medical Devices
• Diagnostic Equipment
• Patient Care Equipment
• Rehabilitation Equipment
• Home Healthcare Equipment
• Medical Furniture
• Healthcare Products
• Medical Accessories
• Home Healthcare Services
• Healthcare Support Services

Our website provides product information and purchasing options for customers, healthcare professionals, hospitals, clinics, diagnostic centers, caregivers, patients, families, and other healthcare-related organizations.

2. Acceptance of Terms

By using the Doctors Choice website or purchasing our products and services, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

Doctors Choice reserves the right to update, modify, or change these Terms & Conditions when necessary.

Your continued use of the website after changes are published will constitute acceptance of the updated terms.

3. Website Information

We make reasonable efforts to provide accurate and useful information about our medical equipment and healthcare products.

Product information may include:

• Product Name
• Product Description
• Product Specifications
• Product Features
• Product Images
• Product Availability
• Product Price
• Brand Information
• Manufacturer Information
• Warranty Information
• Other Relevant Product Details

However, product specifications, images, features, packaging, availability, and other information may change from time to time according to manufacturer updates, supplier information, product revisions, or availability.

Doctors Choice reserves the right to correct errors or update product information whenever necessary.

4. Medical Equipment Information

Information published on our website is provided primarily for general product and purchasing information.

Product descriptions, specifications, features, and usage information should not be considered a substitute for professional medical advice, diagnosis, treatment, or clinical judgment.

Medical equipment should be selected and used according to the patient's requirements and, where appropriate, under the guidance of a qualified healthcare professional.

Customers are responsible for ensuring that a product is suitable for their intended use.

5. Product Images

We make reasonable efforts to display product images accurately.

However, actual products may occasionally differ from website images in terms of:

• Color
• Packaging
• Labeling
• Design
• Accessories
• Manufacturing revisions
• Product presentation

Minor differences between product images and the actual delivered product may occur.

For important product specifications, customers should refer to the written product information or contact Doctors Choice before ordering.

6. Product Availability

Product availability may change without prior notice.

A product displayed on our website does not necessarily guarantee that the product is immediately available for delivery.

Availability may depend on:

• Current stock
• Supplier availability
• Manufacturer availability
• Import status
• Order quantity
• Product demand
• Delivery location

If a product becomes unavailable after an order is placed, Doctors Choice may contact the customer regarding the available options.

7. Product Prices

Doctors Choice makes reasonable efforts to keep product prices accurate and updated.

However, prices may change due to:

• Supplier price changes
• Manufacturer price changes
• Import costs
• Currency fluctuations
• Taxes or duties
• Market conditions
• Transportation costs
• Promotional campaigns

Doctors Choice reserves the right to correct pricing errors and update product prices when necessary.

The final applicable price will be confirmed during the ordering process.

8. Orders

Customers may place orders through the ordering and communication channels made available by Doctors Choice.

Before confirming an order, customers may be asked to provide:

• Name
• Mobile Number
• Delivery Address
• Product Name
• Quantity
• Payment Information, where applicable
• Other information required to process the order

Doctors Choice may contact the customer to verify order details before processing or dispatching the order.

An order may be considered confirmed after the relevant details have been verified.

9. Order Cancellation

Customers should contact Doctors Choice as soon as possible if they wish to cancel an order.

Cancellation may not be possible after an order has been:

• Dispatched
• Specially prepared
• Customized
• Installed
• Reserved specifically for the customer
• Otherwise committed for delivery

Cancellation eligibility may depend on the product, order status, payment method, and applicable policies.

10. Shipping & Delivery

Doctors Choice provides delivery services subject to product availability, destination, transportation facilities, and applicable delivery conditions.

Delivery times may vary depending on:

• Product type
• Product availability
• Delivery location
• Order quantity
• Product size and weight
• Transportation
• Weather
• Public holidays
• Unexpected logistical circumstances

For complete information, customers should refer to our Shipping Policy.

11. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Doctors Choice is not responsible for delays caused by:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Unreachable customer
• Customer unavailability
• Incorrect delivery information

Additional delivery arrangements or charges may apply when a delivery attempt cannot be completed due to customer-provided information or circumstances.

12. Payment

Customers must complete payment according to the payment method agreed upon during the ordering process.

Available payment methods may vary depending on the product, order, location, and other applicable conditions.

Doctors Choice reserves the right to request payment confirmation before dispatching an order where applicable.

13. Return & Refund

Returns and refunds are subject to the applicable Return & Refund Policy of Doctors Choice.

Depending on the product and circumstances, return or refund eligibility may be affected by:

• Product condition
• Warranty terms
• Product category
• Order status
• Damage caused after delivery
• Missing accessories
• Improper use
• Manufacturer policies

Customers should contact Doctors Choice promptly if they believe that a delivered product has an issue.

14. Warranty

Some medical equipment and healthcare products may include manufacturer or seller warranty coverage.

Warranty terms may vary by:

• Product
• Brand
• Manufacturer
• Model
• Warranty period
• Type of fault
• Usage conditions

Warranty does not necessarily cover damage resulting from misuse, accidents, unauthorized modification, improper installation, physical damage, or failure to follow manufacturer instructions.

Customers should review the applicable warranty terms for the specific product.

15. Proper Use of Medical Equipment

Customers must use medical equipment according to the manufacturer's instructions and applicable professional guidance.

Doctors Choice is not responsible for problems caused by:

• Improper use
• Incorrect installation
• Unauthorized modification
• Negligent handling
• Failure to follow instructions
• Use outside the intended purpose
• Accidental damage

For specialized medical equipment, professional installation, operation, or supervision may be required.

16. Home Healthcare Services

Doctors Choice may provide home healthcare services and related healthcare support.

Home healthcare services are subject to service availability, location, healthcare requirements, professional availability, and applicable service terms.

The availability and scope of a home healthcare service may vary depending on the customer's requirements and location.

Where medical care is required, customers should consult an appropriately qualified healthcare professional.

17. Healthcare Disclaimer

Doctors Choice provides medical equipment, healthcare products, and healthcare-related services.

We do not guarantee that any particular product will diagnose, treat, cure, prevent, or manage a medical condition.

Medical decisions should be made by qualified healthcare professionals.

Customers should seek professional medical advice when required and should not rely solely on information provided on our website.

In an emergency or serious medical situation, seek immediate assistance from an appropriate healthcare facility or qualified medical professional.

18. User Responsibilities

When using our website or services, users agree to:

• Provide accurate information
• Provide valid contact information
• Provide a correct delivery address
• Use products responsibly
• Follow applicable product instructions
• Respect applicable laws and regulations
• Avoid fraudulent transactions
• Avoid misuse of the website
• Avoid submitting false information
• Respect the rights of Doctors Choice and other users

Customers are responsible for information submitted during the ordering process.

19. Website Use

Users must not use the Doctors Choice website for unlawful or harmful purposes.

Users must not attempt to:

• Damage the website
• Interfere with website operations
• Gain unauthorized access
• Upload malicious software
• Copy or misuse website content
• Conduct fraudulent activities
• Abuse website functionality
• Misrepresent their identity
• Use website information for unlawful purposes

Doctors Choice reserves the right to restrict or terminate access where misuse is identified.

20. Intellectual Property

Unless otherwise stated, the content published on the Doctors Choice website may include:

• Company Name
• Logo
• Product Descriptions
• Text
• Graphics
• Images
• Website Design
• Marketing Content
• Videos
• Other Website Materials

Such content may be protected by applicable intellectual property laws.

Users may not reproduce, copy, modify, distribute, publish, or commercially exploit website content without appropriate authorization, except where permitted by applicable law.

21. Third-Party Brands & Manufacturers

Doctors Choice may sell or provide products manufactured by different companies and brands.

Brand names, trademarks, logos, and manufacturer names belong to their respective owners.

Doctors Choice does not claim ownership of third-party trademarks unless expressly stated.

Product warranties, specifications, and manufacturer policies may vary according to the respective manufacturer.

22. Third-Party Links

Our website may contain links or references to third-party websites, services, manufacturers, payment providers, social media platforms, or other external resources.

Doctors Choice is not responsible for the content, privacy practices, security, availability, or policies of third-party websites.

Users should review the applicable terms and privacy policies of external websites before using them.

23. Website Availability

Doctors Choice aims to keep its website accessible and functional.

However, temporary interruptions may occur because of:

• Maintenance
• Technical problems
• Server issues
• Internet connectivity
• Security incidents
• Software updates
• Other circumstances beyond our reasonable control

We do not guarantee uninterrupted or error-free website availability at all times.

24. Limitation of Liability

To the extent permitted by applicable law, Doctors Choice will not be responsible for losses arising from circumstances beyond our reasonable control.

This may include losses resulting from:

• Delivery delays
• Website interruptions
• Third-party service failures
• Incorrect information provided by customers
• Improper product use
• Unauthorized product modifications
• Events beyond reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

25. Force Majeure

Doctors Choice will not be responsible for delays or failures caused by circumstances beyond reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Storms
• Fire
• Epidemics or pandemics
• Government restrictions
• Transportation disruptions
• Political or civil disturbances
• Labor disruptions
• Supply chain interruptions
• Import restrictions
• Internet or technical failures
• Other extraordinary events

Where possible, Doctors Choice will take reasonable steps to minimize the impact of such circumstances.

26. Privacy

Customer information may be collected and used for purposes including:

• Processing orders
• Delivering products
• Providing customer support
• Managing payments
• Providing healthcare services
• Communicating with customers
• Improving our products and services
• Maintaining business records

For more information about how customer information is handled, please refer to our Privacy Policy.

27. Changes to Products & Services

Doctors Choice may modify, discontinue, replace, or introduce products and services at any time.

Changes may occur due to:

• Manufacturer updates
• Product discontinuation
• Stock availability
• Market conditions
• Business requirements
• Regulatory requirements
• Service improvements

Where applicable, important changes will be reflected on our website.

28. Changes to These Terms

Doctors Choice reserves the right to update these Terms & Conditions from time to time.

Updated terms will be published on this page.

Customers and website visitors are encouraged to review this page periodically to remain informed about the latest terms.

29. Contact & Customer Support

If you have questions regarding our products, orders, delivery, medical equipment, healthcare services, warranty, returns, or these Terms & Conditions, please contact Doctors Choice through our official communication channels.

Our team is available to provide relevant information and customer support.

Doctors Choice

Largest Medical Equipment Supplier in Bangladesh

Medical Equipment | Hospital Equipment | Medical Devices | Diagnostic Equipment | Patient Care Equipment | Rehabilitation Equipment | Home Healthcare Equipment | Healthcare Products | Home Healthcare Services

30. Agreement

By using the Doctors Choice website, purchasing our products, or using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

These Terms & Conditions should be read together with our other applicable website policies, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and other relevant policies.

Doctors Choice – Trusted Medical Equipment & Healthcare Solutions in Bangladesh

Last Updated: August 2026