Privacy Policy

Doctors Choice – Largest Medical Equipment Supplier in Bangladesh

Effective Date: August 08, 2026

1. Introduction

Welcome to Doctors Choice, a trusted medical equipment supplier and healthcare solutions provider in Bangladesh. We provide medical equipment sales and rental services, home healthcare services, nursing care, caregiver services, oxygen support, and doctors’ home visit services.

At Doctors Choice, we respect your privacy and understand the importance of protecting your personal, financial, and health-related information. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, purchase or rent medical equipment, request healthcare services, contact us, visit our showroom, or interact with our digital platforms.

By using our website, purchasing our products, renting medical equipment, or requesting our healthcare services, you acknowledge and agree to the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements. Any updated policy will be published on this page with a revised effective date.

2. Information We Collect

Because Doctors Choice provides both medical equipment and home healthcare services, the information we collect may vary depending on the products or services you request.

2.1 Personal Information

We may collect personal information such as:

• Full name
• Gender and date of birth
• Residential or delivery address
• Phone number and email address
• National ID (NID), birth registration number, or passport information when required
• Emergency contact information

We collect this information only when it is reasonably necessary for customer service, order processing, verification, healthcare coordination, billing, or other legitimate business purposes.

2.2 Health and Medical Information

When you request healthcare-related services, we may receive or collect relevant health information, including:

• Medical history, diagnoses, and prescriptions provided to our healthcare professionals
• Medical equipment requirements or recommendations
• Information relating to oxygen concentrators, hospital beds, wheelchairs, nebulizers, ICU equipment, and other healthcare products
• Vital signs or health information recorded during applicable home visits
• Treatment, medication, and caregiving requirements
• Insurance information where required for billing or claims

We take the confidentiality of health-related information seriously and use it only for appropriate service, care coordination, operational, or legal purposes.

2.3 Order, Rental, and Payment Information

When you purchase or rent products or services from Doctors Choice, we may collect:

• Product purchase and rental history
• Service booking information
• Billing and invoicing details
• Delivery information
• Payment method information
• Rental deposit and return information

We do not store complete payment card information when payments are processed through secure third-party payment providers or mobile financial services such as bKash, Nagad, or Rocket.

2.4 Healthcare Service and Appointment Information

For nursing services, caregiver services, doctors’ home visits, and other healthcare services, we may collect:

• Appointment dates and schedules
• Assigned healthcare professional information
• Care requirements
• Service notes and reports
• Equipment delivery, installation, maintenance, and collection records
• Customer feedback, complaints, and service ratings

2.5 Website and Technical Information

When you use the Doctors Choice website or digital platforms, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Pages visited
• Time spent on our website
• Website usage and browsing information
• Cookies and similar technologies
• Communication records, including applicable helpline call recordings where legally permitted

This information helps us maintain website security, improve performance, understand customer needs, and enhance the overall user experience.

2.6 Information Received from Third Parties

In certain situations, we may receive information from authorized third parties, such as hospitals, referring doctors, family members arranging healthcare services, insurance providers, or delivery partners.

We only use such information when it is necessary to provide, coordinate, or support the requested products or services.

3. How We Collect Your Information

Doctors Choice may collect information through:

• Medical equipment purchases and rental requests
• Home healthcare, nursing, and caregiver service bookings
• Doctors’ home visit requests
• Phone calls and customer support conversations
• Website forms and online orders
• In-person visits to our Uttara, Dhaka office
• Home visits by healthcare professionals
• Delivery and equipment installation services
• Customer reviews, feedback, and complaints
• Cookies and similar website technologies

Our goal is to collect only the information reasonably required to provide reliable medical equipment, healthcare services, customer support, and related business services.

4. How We Use Your Information

Doctors Choice may use your information for the following purposes:

1. Providing Products and Services

To process medical equipment orders, equipment rentals, oxygen delivery requests, home healthcare services, nursing services, caregiver services, and doctors’ home visits.

2. Healthcare and Care Coordination

To help our assigned nurses, caregivers, doctors, and support staff understand relevant service and care requirements.

3. Billing and Payments

To prepare invoices, process payments, manage rental transactions, handle deposits and returns, and support insurance-related claims where applicable.

4. Customer Support

To answer questions, respond to inquiries, resolve complaints, provide product assistance, and deliver after-sales support.

5. Equipment Delivery and Maintenance

To arrange the delivery, installation, servicing, maintenance, replacement, and collection of medical equipment.

6. Safety and Quality Improvement

To monitor and improve the quality, reliability, and safety of our products and healthcare services.

7. Legal and Regulatory Requirements

To comply with applicable laws, regulations, court orders, tax requirements, and other legitimate legal obligations in Bangladesh.

8. Customer Communication

To provide order confirmations, delivery updates, appointment reminders, rental notifications, service updates, and other important communications.

Where applicable and with appropriate consent, we may also send information about new products, healthcare services, special offers, or promotional communications.

9. Business Improvement

To understand customer needs, improve our website and services, manage inventory, enhance customer experience, and develop better healthcare solutions.

Doctors Choice does not use your medical or health information for marketing purposes without your explicit consent.

5. Legal Basis for Processing Information

Depending on the circumstances, Doctors Choice may process personal information based on:

• Your consent
• The need to provide products or services you have requested
• The performance of a purchase, rental, or service agreement
• Compliance with applicable legal and regulatory requirements
• Legitimate business interests, provided these interests do not override your applicable privacy rights

6. Sharing and Disclosure of Information

Doctors Choice does not sell your personal or health information to third parties.

We may share limited information when necessary to provide services, complete transactions, protect customers, or comply with legal obligations.

Information may be shared with:

Healthcare Professionals

Relevant information may be provided to assigned doctors, nurses, or caregivers when necessary to deliver the healthcare service you have requested.

Delivery and Logistics Partners

Necessary delivery information may be shared with delivery personnel or logistics partners for the delivery, installation, servicing, or collection of medical equipment.

Payment Providers

Payment-related information may be shared with authorized payment gateways or mobile financial service providers to process transactions.

Insurance Providers

Where applicable, relevant information may be shared with insurance providers when you request assistance with an insurance claim.

Hospitals or Referring Healthcare Providers

Information may be shared with referring hospitals or healthcare professionals when required for appropriate care coordination and where applicable consent has been provided.

Legal and Regulatory Authorities

We may disclose information when required by applicable law, court order, regulatory requirements, or when necessary to protect the rights, safety, or property of Doctors Choice, our customers, employees, or the public.

Business Transfers

If Doctors Choice undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to appropriate privacy protections.

We expect third parties handling information on our behalf to protect it and use it only for the purpose for which it was provided.

7. Data Security

Doctors Choice takes reasonable administrative, technical, and physical measures to protect personal, customer, and health-related information.

Our security practices may include:

• Limiting access to customer and patient information to authorized personnel
• Secure storage of physical records
• Secure transmission of information through our website and digital systems
• Confidentiality requirements for relevant employees and healthcare professionals
• Staff training regarding privacy and responsible data handling
• Secure third-party payment processing

While we take reasonable steps to protect your information, no electronic storage system or method of data transmission can be guaranteed to be completely secure.

8. Cookies and Tracking Technologies

The Doctors Choice website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may help us:

• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Improve navigation and user experience
• Provide relevant website content and offers

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

9. Data Retention

Doctors Choice retains personal, transaction, service, and health-related information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained to:

• Provide ongoing products or services
• Maintain business and healthcare records
• Meet applicable legal, tax, and regulatory requirements
• Resolve customer disputes
• Protect our legal rights
• Fulfill contractual and operational obligations

Healthcare and care-related records may be retained for longer periods when required by applicable recordkeeping practices or legal obligations.

When information is no longer required, we take reasonable steps to securely delete, dispose of, or anonymize it.

10. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

Access

Request information about the personal information Doctors Choice holds about you.

Correction

Ask us to correct inaccurate or incomplete personal information.

Withdrawal of Consent

Withdraw consent for certain optional data processing or marketing communications.

Deletion

Request deletion of your personal information, subject to applicable legal, regulatory, contractual, and recordkeeping requirements.

Privacy Complaints

Contact us if you have concerns about how your personal information is collected, used, stored, or shared.

To exercise your privacy rights or submit a request, please contact Doctors Choice using the contact information provided below.

11. Children's Privacy

Some Doctors Choice services and medical equipment may be used for children or minors. When personal or health information relating to a minor is required, we expect the information and necessary consent to be provided by a parent or legal guardian.

We do not knowingly collect personal information directly from children without appropriate parental or legal guardian involvement where such consent is required.

12. Privacy During Home Healthcare Services

Doctors Choice provides home healthcare solutions, including nursing services, caregiver services, oxygen support, medical equipment delivery, and doctors’ home visits.

For services provided at a customer's home, our relevant staff and healthcare professionals are expected to:

• Treat customer and patient information confidentially
• Limit access to information to people involved in the requested service
• Handle physical and digital records responsibly
• Respect the privacy of customers and their families
• Protect notes and service information obtained during home visits

We are committed to providing healthcare support while respecting the dignity, privacy, and personal space of our customers and patients.

13. Changes to This Privacy Policy

Doctors Choice may update this Privacy Policy periodically to reflect changes in our products, healthcare services, website functionality, technology, business practices, or applicable legal requirements.

When we make changes, the updated Privacy Policy will be published on this page with a revised effective date.

We encourage customers and website visitors to review this page periodically to stay informed about how Doctors Choice protects and manages personal information.

14. Contact Doctors Choice

If you have questions about this Privacy Policy, our data practices, or how your personal information is handled, please contact us.

Doctors Choice
Ground Floor, House 20, Road 5, Sector 13, Uttara Model Town, Dhaka 1230, Bangladesh

Phone: 01716-632120

Doctors Choice is committed to handling customer information responsibly and addressing privacy concerns in a professional and transparent manner.

Important Notice

This Privacy Policy is provided to explain the general privacy and data-handling practices of Doctors Choice. It is not intended to constitute legal advice.

Doctors Choice may periodically review this Privacy Policy with appropriate professional or legal guidance to help maintain compliance with applicable laws and regulations in Bangladesh.