Shipping Policy

Doctors Choice – Largest Medical Equipment Supplier in Bangladesh

At Doctors Choice, we understand that timely and reliable delivery is especially important when customers need medical equipment for hospitals, clinics, healthcare facilities, or home patient care. Our Shipping Policy explains how we process, prepare, dispatch, and deliver medical equipment and healthcare products ordered through Doctors Choice.

We aim to provide a convenient, transparent, and dependable delivery experience for patients, families, caregivers, healthcare professionals, hospitals, clinics, and institutions throughout Bangladesh.

1. Delivery Coverage

Doctors Choice provides nationwide medical equipment delivery across Bangladesh, helping customers access essential healthcare products wherever they are located.

We serve customers in:

• Dhaka
• Chattogram
• Sylhet
• Rajshahi
• Khulna
• Barishal
• Rangpur
• Mymensingh
• All districts and major areas across Bangladesh

Our nationwide delivery service covers medical equipment, hospital equipment, home healthcare products, patient care equipment, mobility aids, respiratory care devices, diagnostic equipment, and other healthcare products.

Delivery time and charges may vary depending on the product, destination, order size, transportation requirements, and availability.

2. Nationwide Medical Equipment Delivery

Whether you are ordering a hospital bed in Dhaka, an oxygen concentrator in Chattogram, a wheelchair in Sylhet, or home healthcare equipment in another district, Doctors Choice aims to make medical equipment accessible across Bangladesh.

For large, heavy, fragile, or specialized medical equipment, our team may coordinate the delivery directly with the customer to ensure suitable transportation and handling.

3. Delivery Areas Across Bangladesh

Doctors Choice is committed to serving customers all over Bangladesh. Our delivery network supports customers in major cities, districts, towns, and other serviceable locations.

Doctors Choice – Quality Medical Equipment, Nationwide Delivery Across Bangladesh.

2. Order Processing

After receiving an order, Doctors Choice may contact the customer to confirm the order and delivery details before dispatch.

Order confirmation may include:

·         Customer name

·         Mobile number

·         Delivery address

·         Product name and quantity

·         Product availability

·         Payment details, where applicable

·         Delivery requirements

·         Special instructions

Orders are normally processed after the required information has been confirmed.

Processing time may vary depending on product availability, order quantity, product type, delivery location, and other operational factors.

3. Shipping and Delivery Time

Delivery time depends on several factors, including:

·         Product availability

·         Delivery location

·         Order quantity

·         Product size and weight

·         Delivery method

·         Transportation availability

·         Weather conditions

·         Public holidays

·         Unexpected logistical circumstances

For standard medical and healthcare products, we aim to arrange delivery within the timeframe communicated during the ordering process.

Large medical equipment, hospital furniture, specialized devices, and bulk orders may require additional preparation and transportation time.

Customers will be informed of the expected delivery arrangement whenever applicable.

4. Delivery Charges

Delivery charges may vary depending on:

·         Delivery location

·         Product size and weight

·         Number of products

·         Order value

·         Delivery method

·         Special handling requirements

·         Type of medical equipment

Any applicable delivery or shipping charge will be communicated to the customer during the ordering process.

For certain products, locations, or large equipment, transportation charges may be calculated separately.

5. Large and Heavy Medical Equipment

Products such as hospital beds, ICU beds, patient beds, examination tables, medical trolleys, wheelchairs, oxygen equipment, and other large medical equipment may require special transportation and handling.

For large, heavy, fragile, or specialized equipment, Doctors Choice may coordinate delivery directly with the customer.

Additional charges or arrangements may apply for transportation, unloading, installation, assembly, or technical setup depending on the product and delivery location.

6. Hospital and Institutional Orders

Doctors Choice supplies medical equipment and healthcare products to:

·         Hospitals

·         Clinics

·         Diagnostic centers

·         Healthcare institutions

·         Corporate organizations

·         Healthcare professionals

·         Other organizations

For bulk, institutional, corporate, or large-volume orders, delivery arrangements can be coordinated according to the customer's requirements.

Delivery schedules may depend on product availability, order quantity, procurement requirements, transportation, equipment preparation, and installation requirements.

Customers placing large or institutional orders are encouraged to discuss delivery requirements with our team before confirming their order.

7. Home Delivery

Doctors Choice provides convenient delivery solutions for customers purchasing medical equipment and healthcare products for home use.

Home delivery may be available for products such as:

·         Hospital beds

·         Wheelchairs

·         Walking aids

·         Patient care products

·         Home healthcare equipment

·         Diagnostic devices

·         Rehabilitation equipment

·         Oxygen equipment

·         Elderly care products

·         Medical accessories

Delivery availability depends on the product and destination.

Customers should provide a complete and accurate delivery address to help ensure successful delivery.

8. Delivery Address

Customers are responsible for providing accurate delivery information when placing an order.

Please provide:

·         Full customer name

·         Active mobile number

·         Complete delivery address

·         House and road information

·         Area or locality

·         District

·         Nearby landmark, where helpful

An incorrect, incomplete, or unclear address may cause delivery delays or require additional delivery arrangements.

Customers should keep their provided phone number reachable during the expected delivery period.

9. Delivery Confirmation

Our delivery team or delivery partner may contact the customer before or during delivery to confirm:

·         Delivery address

·         Order details

·         Customer availability

·         Contact information

·         Preferred delivery timing, where applicable

Customers are requested to cooperate with delivery personnel to help ensure a smooth and successful delivery.

10. Product Inspection at Delivery

Customers are encouraged to inspect their order at the time of delivery whenever possible.

Please check:

·         Product name

·         Quantity

·         Packaging condition

·         Visible damage

·         Included accessories

·         General product condition

If you notice visible damage, missing items, or an apparent issue, please contact Doctors Choice as soon as possible and provide photographs or videos where appropriate.

11. Damaged, Incorrect, or Incomplete Products

Doctors Choice takes reasonable care when preparing and dispatching orders.

If you receive a product that appears to be damaged, incorrect, incomplete, or different from the confirmed order, please contact our customer support team promptly.

We may request:

·         Order details

·         Product information

·         Photographs or videos

·         Packaging photographs

·         Delivery information

·         Other relevant evidence

Any return, replacement, repair, refund, or other resolution will be handled according to our applicable Return & Refund Policy, warranty terms, product conditions, and manufacturer policies.

12. Delivery Delays

We make every reasonable effort to deliver orders within the communicated timeframe. However, unexpected delays may occasionally occur due to circumstances beyond our direct control.

Possible causes include:

·         Severe weather

·         Traffic congestion

·         Transportation problems

·         Public holidays

·         Natural disasters

·         Delivery service disruptions

·         Incorrect or incomplete addresses

·         Product availability issues

·         Unexpected logistical circumstances

When appropriate, Doctors Choice will make reasonable efforts to inform customers about significant delivery delays.

13. Out-of-Stock Products

If an ordered product is temporarily unavailable or requires additional preparation time, our team may contact the customer to discuss available options.

Depending on the circumstances, we may offer:

·         An updated delivery timeframe

·         An alternative product

·         Partial delivery, where applicable

·         Another suitable arrangement

The final arrangement will depend on product availability and the customer's preference.

14. Order Cancellation Before Shipment

If you wish to cancel an order before it has been dispatched, please contact Doctors Choice as soon as possible.

Cancellation may not be possible after an order has been dispatched or if the product has already been specially prepared, customized, installed, or otherwise committed for delivery.

Cancellation and refund eligibility will depend on the product, order status, payment method, and applicable company policies.

15. Failed Delivery Attempts

Customers should be available to receive their orders or arrange for an authorized person to receive the order on their behalf.

Delivery may not be completed if:

·         The customer is unavailable

·         The provided phone number cannot be reached

·         The delivery address is incorrect

·         The location is inaccessible

·         The customer refuses delivery

·         Other customer-related circumstances prevent delivery

Additional delivery arrangements or charges may apply where applicable.

16. Installation and Setup

Some medical equipment may require professional installation, assembly, demonstration, or technical setup.

Where installation or setup services are available, the relevant arrangements will be communicated separately.

Not every medical product includes installation or setup as part of standard delivery.

Customers purchasing large or specialized medical equipment are encouraged to confirm installation requirements before placing an order.

17. Fragile Medical Equipment

Certain medical devices and healthcare products require careful handling during transportation.

Doctors Choice takes reasonable care when preparing applicable products for delivery.

Customers should follow the manufacturer's instructions when opening, assembling, installing, or operating specialized medical equipment. Professional assistance should be used where required.

18. Delivery to Hospitals and Healthcare Facilities

When delivering medical equipment to hospitals, clinics, diagnostic centers, or healthcare facilities, customers may need to provide specific receiving instructions.

These may include:

·         Authorized receiver information

·         Receiving department

·         Contact person

·         Delivery time requirements

·         Entry or access instructions

·         Unloading requirements

Providing these details in advance can help minimize delivery delays.

19. International Shipping

Doctors Choice primarily provides medical equipment and healthcare product delivery within Bangladesh.

International shipping, if available for a specific product or order, will be considered separately based on the product, destination, customs requirements, shipping restrictions, documentation, and other applicable conditions.

Customers requiring international delivery should contact Doctors Choice before placing an order.

20. Important Shipping Information

Delivery times and charges may vary depending on the product, destination, transportation conditions, and other circumstances.

Medical equipment delivery can differ significantly between small healthcare products and large hospital equipment.

Before placing an order, customers are encouraged to confirm:

Product Availability • Delivery Location • Estimated Delivery Time • Delivery Charges • Installation Requirements • Warranty & Service Terms

21. Contact Doctors Choice

If you have questions about medical equipment delivery, shipping charges, order processing, product availability, or delivery arrangements, please contact Doctors Choice.

Our team will provide the relevant information and assist you with your order.

Doctors Choice
Largest Medical Equipment Supplier in Bangladesh

Address: Ground Floor, House 20, Road 5, Sector 13, Uttara Model Town, Dhaka 1230, Bangladesh

Phone: 01716-632120

Medical Equipment | Hospital Equipment | Medical Devices | Diagnostic Equipment | Patient Care Products | Rehabilitation Equipment | Home Healthcare Equipment

22. Policy Updates

Doctors Choice may update this Shipping Policy from time to time to reflect changes in our delivery services, logistics operations, product categories, or business practices.

The latest version of this policy will always be published on this page.

Last Updated: August 2026